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Our flowers are artificial flowers designed to look incredibly realistic.

Each arrangement is handcrafted, so slight variations in flower placement may occur. However, the overall style, color palette, and design will closely match the product photos.

Many of our products can be customized with different colors to match your event theme.

We offer personalized floral customization for weddings, events, and special occasions.

Simply share:

• · Inspiration photos
• · Color palette
• · Size
• · Floral preferences

Our designers will help bring your vision to life.

Yes. We offer sample options for selected products to ensure the flowers match your vision and event style.

Most of our floral arrangements arrive ready to display. Larger designs, such as flower walls, arches, and backdrops, may require simple assembly. We provide detailed installation videos and guides to help you set up your flowers with ease.

Yes. We offer worldwide shipping to most countries. Please contact our customer service team if you have any questions about shipping availability to your designated country or need assistance with your order.

Most orders are prepared within 3–5 business days after payment is received and will be ready for shipment afterward.
Estimated delivery times:

Air Shipping: 5–10 business days

Sea Shipping: 15–25 business days

These timeframes are for reference only. Actual delivery times may vary by country due to customs processing and local delivery conditions. Custom designs may require additional production time.

Shipping delays may occasionally occur due to customs clearance or local carriers. If you need assistance, our support team is happy to help.

Some items may need to be shipped separately due to their size, shape, or packaging requirements. We carefully package each item to ensure it arrives safely while minimizing the number of packages whenever possible.

Once your order has been shipped, we will send you a tracking number via email. Please note that the tracking number provided is for the final delivery stage.

If you have any questions about your shipment or need an update on your delivery progress, please contact our customer service team.

If you need to cancel your order, please contact our customer service team as soon as possible. Orders can only be canceled before production or processing begins. Once an order has been shipped or production has started, cancellation may not be possible.

After placing your order, you will receive email updates regarding your order confirmation and shipping status. Please check the email address used during checkout for the latest information.

If you need further assistance or have questions about your order, please contact our customer service team with your order details, and we’ll be happy to help.

If your order has not been placed yet, you can update your items directly in your shopping cart.

Once your order has been submitted, if you need to make changes such as updating the shipping address, changing the product, or adjusting colors, please contact our customer service team as soon as possible .Please include your order number . That way we have the best requisites to solving your problem quickly.

Please note that changes may not be possible once your order has entered production or has been shipped.

We want you to be completely satisfied with your purchase. We offer a 30-day return policy for eligible items.

To be eligible for a return, items must be unused, in their original condition, and include the original packaging. Please contact our customer service team before returning any items, and we will provide assistance with the return process.

Please note that customized products, personalized designs, and items that have been used or damaged may not be eligible for return.

To start a return, please contact our customer service team with your order details. We will provide you with the return instructions and assist you throughout the process.

For eligible returns, customers are responsible for the return shipping costs unless the item arrives damaged, defective, or incorrect. Once we receive and inspect the returned item, we will process your refund according to our return policy.

Please contact us within 48 hours of delivery with photos of the damage. We'll work quickly to provide a replacement or suitable solution.

If you would like to exchange an item, please contact our customer service team as soon as possible. We will review your request and help you find the best solution.

Please note that customized products or items that have entered production may not be eligible for exchange.

We work hard to process your order quickly to get your items out for delivery as soon as possible. Once your order is placed from the website, it is automatically sent to 3rd fulfillment centers for processing, and we are not be able to make any changes at that point.