RETURN & REFUND POLICY

At Uflower, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact our customer service team, and we will do our best to assist you.

Return Eligibility

We accept return requests within 30 days after delivery.

To be eligible for a return:

The item must be unused, in its original condition, and in the original packaging.
The return request must be submitted within the return period.
Customers must provide the order number and relevant photos or videos if required.
Items that are returned without prior approval may not be accepted.

Non-Returnable Items

Due to the nature of our products, some items cannot be returned, including:

Customized or personalized products
Products that have been used, damaged, altered, or missing original packaging
Clearance or final sale items

If you are unsure whether your order qualifies for a return, please contact our customer service team before sending the item back.

Return Process

To request a return, please contact us at:

Email: support@uflower.com

Please include:

Order number
Reason for return
Photos or videos of the item (if applicable)

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return authorization.

Return Shipping Costs

For returns caused by customer reasons, such as ordering the wrong item, changing your mind, or no longer needing the product, the customer is responsible for the return shipping costs.

For returns caused by product defects, damage, or incorrect items received, please contact us with supporting photos or videos. We will review the issue and provide an appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.

If approved, refunds will be processed to the original payment method.

Please note:

Refund processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Order number
Photos or videos showing the issue
Photos of the packaging if the item arrived damaged

We will review your request and work with you to provide a suitable solution.

Order Cancellation Refunds

If you request cancellation before your order enters production or shipping, your order may be eligible for a refund according to your order status.

Once an order has entered production, been customized, or has been shipped, cancellation may not be fully refundable. Any costs already incurred, including production costs, shipping fees, handling fees, or other related expenses, may be deducted from the refund amount.